Privacy Policy

Effective Date: April 16, 2026

River Oaks Home Care (“River Oaks,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://riveroakshomecare.com, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Mailing address
Any information submitted through forms or inquiries

We may also collect limited non-personal information automatically, such as:

IP address
Browser type
Device information
Pages visited and usage data

This helps us improve website performance and user experience.

Text Messaging (SMS) Communications

By providing your phone number, you consent to receive text messages from River Oaks Home Care related to services, appointments, and updates.

Message frequency may vary
Message and data rates may apply
You can opt out at any time by replying STOP
For help, reply HELP or call 484.231.1462

We do not share your phone number with third parties for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance user experience
Understand website usage
Customize content

You can adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction or deletion of your information
Opt out of certain communications

To exercise these rights, please contact us using the information below.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested services
Communicate with you about care services, consultations, or updates
Send administrative or service-related communications
Improve our website, services, and customer experience
Comply with legal obligations

We do not sell your personal information.

Sharing of Information

We may share your information with trusted third-party service providers who assist in operating our business (such as hosting, analytics, or communication tools). These providers are required to keep your information confidential and use it only for authorized purposes.

We may also disclose information if required by law or to protect our rights, safety, or property.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no system can be guaranteed 100% secure.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Email Communications

You may receive emails from us related to services, updates, or promotions. You can opt out at any time by clicking the unsubscribe link in any email.