Great Place to Work - River Oaks Homecare

River Oaks Home Care Certified as a Great Place to Work®

22nd April, 2024

Norristown, PA – Great Place to Work Institute and its senior care partner Activated Insights have honored River Oaks Home Care with certification as a Great Place to Work. The certification process involved surveying 100% of employees and evaluating more than 60 elements of team members’ experience on the job. These included employee pride in the organization’s community impact, belief that their work makes a difference, and feeling their work has special meaning. Rankings are based on employees’ experiences, no matter who they are or what they do. 

Our team members are the backbone of the company, and we deeply care about the well-being of our Employees. We are proud to be recognized for being a great place to work. Our rich history of diversity, hard work, and passion for seeing seniors continue to experience the richness of life make us who we are.

“We applaud River Oaks Home Care for seeking certification and publicly sharing its employees’ feedback,” said Dr. Jacquelyn Kung of Great Place to Work’s senior care partner Activated Insights. “These ratings measure its capacity to earn its own employees’ trust and create a great workplace for high performance.”

About River Oaks Home Care:

River Oaks Homecare was founded in 2016 and is committed to helping Seniors continue to experience the richness of life. We provide high-quality, client-centered Home Care Services, allowing seniors to live healthily and with dignity in their chosen residence and the community.

River Oaks Home Care is a Best of Homecare “Provider of Choice,” “Employer of Choice” and also “Leader in Experience.”

About Activated Insights and Great Place to Work

Activated Insights is the senior care affiliate of Great Place to Work, the global authority on high-trust, high-performance workplace cultures. Through its aging services certification program, Activated Insights helps Great Place to Work recognize outstanding workplace cultures in the aging services industry and produce the annual Fortune “Best Workplaces for Aging Services™” as well as other Great Place to Work Best Workplaces lists for Millennials, Women, Diversity, Small & Medium Companies, and various regions. Through its employee engagement platform, Activated Insights helps clients create great workplaces that outpace peers on key business metrics like revenue growth, profitability, and retention. 

Learn more at and on LinkedIn, Twitter, Facebook and Instagram.

River Oaks Homecare Receives 2023 Best of Home Care® – Leader in Experience Award

15th February 2023.


Phone: 484-231-1462

Email: [email protected]

River Oaks Homecare Receives 2023 Best of Home Care® Leader in Experience Award

Norristown, PA – River Oaks Homecare announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award from HCP, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, River Oaks Homecare is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.

This accomplishment demonstrates River Oaks Homecare’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of River Oaks Homecare’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, River Oaks Homecare received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the River Oaks Homecare management team set goals to reach the highest level of experience possible.

We are truly blessed to be able to serve our senior population. We do not take this responsibility lightly. We appreciate all the hard work of our team members – the administrative staff and all our amazing Caregivers. This award demonstrates our dedication to providing excellent in-home care; helping seniors continue to experience the richness of life” says Bolanle Akingbade.

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like River Oaks Homecare that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. River Oaks Homecare has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.” 

To find out more about River Oaks Homecare’s commitment to experience, please visit or call 484-231-1462.


About River Oaks Homecare

The company was founded in 2016 with a mission to help Seniors continue to experience the richness of life in the comfort of their own homes.

About HCP

HCP leads the home-based care industry in experience managementtraining, and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores.  For more information, visit 

Regular Visits And A Sense Of Agency For Seniors At Home

In past blog posts, we have talked about how professionals support seniors who are aging in their homes. This is a common choice for today’s elderly people who like to maintain the home front, but may need some help from time to time.

Regular visits by family and friends are also critically important. The home care people are on the team with you working on the same goals – to keep your loved one safe and healthy, and in a clean and safe environment!

With that in mind, regular visits do a lot of key things to support these outcomes. That’s something to think about when you are involved in the care of a home-bound senior. 

Regular, Normal Check-ins

Most people don’t like the idea of a dedicated wellness or welfare check where somebody calls out of the blue to say “this is a welfare check and we’re assessing your emergency status.” Or maybe they just send the police out somewhere, which is sort of expensive from a taxpayer angle and can be problematic, or inefficient, in various ways. 

Instead, just do a regular visit and check in at that time, and get the information that you’re looking for. Look for any obstacles or unsafe systems that could raise red flags and report to the other people on the care team.

Getting and Giving Information

As you are getting information from the elderly person about their situation in their home, you can also give them vital information they couldn’t otherwise get.

It might be as simple as a longer weather report. It might have to do with what’s happening outside – with new construction or traffic or anything else. Maybe the person you are visiting heard some basic news – and wants more details!

If the senior person can’t regularly move beyond their property and roam about their neighborhood, they will want to know about things that are happening there, and that’s another function of regular visits, that you shouldn’t overlook. 

Running Errands

It’s important for seniors to feel that they have agency and are not completely housebound all the time. One way to do that is to offer to accomplish some errands for people who are stuck at home. Listen to them and find out what they would like to do if they could leave, and what they would like to acquire.

This type of work is critically important supporting seniors at home. Talk to us about the logistics of senior care – we pride ourselves on our dedication to elderly folks at home who need visitation and other services. We will bring our professional philosophy of business to be by your family’s side in taking care of an aging family member. Don’t wait to consult a local business that can help. 

Benefits Of Respite Care

Want to know about some of the benefits of having our company deliver trained respite care to seniors in the home?


Well, first of all, it’s important to understand what respite care is, and what it represents.


When you talk about the definition of respite care, what you’re talking about is backing up and supporting a primary caregiver. That primary caregiver may have been providing care for one day, or one month, or one year or more. It’s often a member of the family, but it can just as easily be a paid support person or someone else. The key is that the respite care offers that primary person the assistance they need to take care of themselves!


Getting “You Time”


The way the people describe it in this industry, sometimes, is often with that saying about airplane safety. We always say that the flight attendants tell us that you have to put your own air mask on before helping others. Senior care can be like that, too. If you don’t have the time that you need, you’re not likely to be able to assist someone else in the best ways. That’s the idea behind respite care, which gives you the backup to be successful and effective in caring for a senior at home. 




Having respite care in place also allows the primary caregiver to go out and support their networks in the community. They might need input from one or more doctors. They might need to check on that social support network for the person who they are caring for. They might need to get information about public services or public events, etc.


No matter what their need is, the respite care will allow them to do that without worrying about what’s happening to their ward at home. Again, it’s about having a backup person so that you don’t feel the isolation and stress of being the only one in line to care for someone who may need a lot of care. 


Meals and Planning


Then there’s the practical side of planning meals and everything else, as well as planning the primary caregiver planning for themselves, too. Getting their hair done, going to their own doctor appointments, that sort of thing. It’s surprising how many times people just get inundated when they go it alone and think they can provide all of the care for a family member. When they are able to secure respite care, they never want to give it up!


Keeping Up


We know that for primary caregivers, it sometimes feels like you’re slipping backward. You might feel like you just don’t have the time you need to get everything done during the day. We understand how you feel, which is why we offer these services.


Talk to River Oaks Home Care about the support that you need for your family. 

Best Gifts For Elderly Loved Ones

It doesn’t have to be a holiday to give your elderly loved one a gift to brighten their day, help them stay organized, or keep them safe. If you’re looking for the perfect one to give your parent, grandparent, or other significant adults in your life, here are some great ideas that are sure to be appreciated.


Smart Home Assistants 

Smart home assistants are excellent gifts for people of all ages, especially seniors. Once activated, the device can do almost anything, such as play music, look up recipes or sports scores, check the weather, create a reminder, and much more. Smart home assistants help your senior stay connected and organized, and their voice-activated technology makes them easy to use. 


Item Location Devices

Some of the best gifts, like personal item location devices, are also practical. These tracking systems can be placed on items like wallets, glasses, keys, cell phones, and other everyday possessions that quickly get misplaced. Seniors who need a little help remembering where they put their necessities will benefit from having item location devices. 


Medical Alert Systems

Medical alert systems are ideal for older adults who live alone. These simple devices are an instant lifeline of communication to response agents and personal contacts who can send help in the event of an emergency or fall. Your loved ones will feel more secure knowing they have immediate access to help if needed. 


Home Modifications

If your senior lives in their own home, you can increase their safety and confidence by installing simple home modifications. There are various ways to make a home safer for your loved one to maneuver around, such as grab bars in the bathroom, railings in hallways and other high-traffic areas, and ramps for wheelchair use.


Meal Delivery Services

Meal delivery services offer various plans that include healthy, delicious choices your senior can enjoy at home. From prepared meals to pop in the oven to ingredients with recipes for self-made meals, meal delivery services are convenient and nutricious. These meal kits have healthy diet restriction choices and are customizable with each order. 


Heated Blankets

Many adults experience joint pain, arthritis, poor circulation, and frequent cold sensitivities. A heated blanket provides comfort and warmth at any time of day. If you decide to purchase a heated blanket for your elderly loved one, be sure that it has an automatic shutoff component and several temperature settings to ensure they are comfortable and safe. 


House Slippers

House slippers and no-skid socks make perfect gifts for any time of year. Not only do slippers keep cold feet warm, but they also provide grip when walking on slick surfaces like tile and wood flooring. Keep your senior safe and snuggly in a new pair of house slippers or no-skid socks.


Phones With Enhanced Features

Cell phones and house phones designed with enhanced features specifically for seniors are thoughtful gifts. These phones offer larger fonts, more oversized buttons, simplified interfaces, and hearing aid compatibility, among other features that make their use easier for older adults. Consider choosing a phone that can be voice-activated for added convenience. 


Gifts That Your Elderly Loved One Will Appreciate

Everyone loves receiving gifts. Anytime is a good time to show your elderly loved one how much they mean to you by giving them a thoughtful and practical gift.


How To Prevent Falls In Your Home

How To Prevent Falls In Your Home

Falls in the home can happen at any age, but the chances of serious injury resulting from a fall increase as we age. Six out of every ten falls occur in the home, which makes taking action to prevent falls vital to our wellbeing and the safety of family and friends. Often we tend to move about in our homes without considering the hidden dangers that exist that could cause a fall, but there are changes you can make to your space that will help you avoid accidents and ensure your safety.

Stairways And Hallways

Many stairways have a single-hand railing on one side; however, adding handrails to both sides of the stairs is recommended to prevent falls. Handrailing should be examined regularly to ensure it is tightly fastened and anchored. Use the bars every time you go up and down the stairs, even if you are carrying something in one hand, and ensure that what you are holding doesn’t block your view of the stairs.

Keep your stairways and hallways free from clutter, such as shoes, clothes, and other items. If you have carpets or stair runners, make sure they are firmly affixed to the floor so they won’t slip. While small area rugs are not advised, the use of no-slip strips can help you keep them in place on wooden and tile flooring.


Installing a hand railing by your shower or tub and next to the toilet will give you something to grip while maneuvering in the bathrooms. Rugs that have rubber no-slip backing are best in these areas, never place towels on the floor to step on as they are prone to cause slipping.

Keep your bathroom well lit at all times; a night light can safely guide you in the middle of the night. Ensure your toiletries and towels are at arm’s length and easy to access; you may choose to use a small shelf or basket system instead of taller above the sink options.

Other Living Spaces

Consider how you move around your home and make sure your paths are free from clutter, cords, and furnishing. Arranging your furniture and everyday objects so that they accommodate an unobstructed pathway around your home is advised, especially for elderly homeowners. Less is more when ensuring your interior spaces areeasily maneuverable, keep clutter and small objects to a minimum.

Quick Fixes To Prevent Falls

Using grabbing sticks can help you reach the items you need that are stored in high spaces. Many people fall due to overreaching or climbing on step stools, so lowering your most needed items to an easier-to-reach height can help prevent a fall. If you live alone or are elderly, consider using an emergency alert system that can call relatives and emergency operators in the event of a fall.

Ways You Can Get Paid for Taking Care of a Senior Loved One

Ways You Can Get Paid for Taking Care of a Senior Loved One

Approximately 65 million Americans serve as caregivers to disabled or ill relatives annually. Caring for a sick relative can be extremely stressful and time-consuming. In some cases, the amount of care your aging relative needs may require you to stop working a full-time job. One of the main problems you face when becoming a full-time caregiver to a family member is the loss of income.

Instead of allowing yourself to get overwhelmed due to a lack of income, you need to seek out ways to get paid for being a caregiver to a senior loved one. Luckily, there are a number of programs designed to help caregivers get money for the services they provide. The following are some of the ways you can get paid for taking care of an elderly loved one.

Check Out the Self-Directed Services Programs Offered By Medicaid

When trying to get money for your caregiving services, one of the first things you need to do is assess your elderly loved one’s eligibility for Medicaid. This government-run healthcare provider has a variety of programs that are designed to help both elderly individuals and their families. The self-directed programs offered by Medicaid allow elderly people who qualify to use the money they are allotted on a variety of pre-approved expenses.

One of the ways this money can be spent is on caregiving services. This means that your elderly loved one will be able to pay you for your time, which can minimize your financial burden. If you want to assess your elderly loved one’s eligibility for these programs, then the best place to start is at your local Medicaid office.

Does Your Employer Offer Paid Leave for Caregivers?

Before you quit your existing job to become a full-time caregiver for an ailing relative, you need to see if temporary paid leave is offered for people in your situation. A recent study found that over 16% of private companies in the United States offered this type of paid leave for their employees.

This is why you need to speak with your employer to find out more about the programs they may have in place. While the paid leave may be for an allotted amount of time, it will still provide you with some form of income during this transitional phase.

Is Your Aging Loved One Eligible For Veterans Aid?

The United States government has created numerous programs over the years to directly help aging veterans. One of these programs, known as the Veteran Directed Care Program, allows veterans to manage their own care. This means that they can use the money from this program to pay a relative that is acting as their caregiver. If your elderly loved one has served in a branch of the Armed Forces, then you need to apply for this program. Contacting your local Veterans Affairs office is the first step in submitting this application.

If you want to find out more about caregiving services and how much they cost, the team at River Oaks Homecare is here to help.

What You Need To Know About the Medicaid Waiver Program

What You Need To Know About the Medicaid Waiver Program

The older you get, the harder you should focus on developing healthy habits. An integral part of being a healthy senior citizen is receiving the medical care you need. Without a comprehensive health insurance policy, you will have tons of out-of-pocket costs. For years, senior citizens around the United States have relied on a government program known as Medicaid to get the health insurance they need. Qualifying for Medicaid and Medicare can be difficult for some people, which is why strides have been made to make this government health insurance program more accessible.

The Medicaid Waiver Program provides states with the ability to tailor-make healthcare options for at-need people in the community. By waiving certain requirements and rules, the wider array of people who actually need healthcare coverage are approved. Here are some things you need to know about the Medicaid Waiver Program and what it offers.

In-Home Care Is Covered Under This Program

As previously mentioned, the federal government has left who gets this type of in-home and community healthcare coverage to the states. With these waivers, people who would not normally qualify for this government healthcare program are granted special access.  Under the guidelines of this program, states are allowed to issues as many waivers as they deem necessary if they meet certain criteria like:

  • The waiver is designed to offer a care-centered plan for the individual
  • The services in question don’t cost more than they would at a hospital or other approved medical establishment
  • The medical services in question will improve a person’s health/welfare

These waivers are generally used for non-medical services like adult daycares, home health aides and personal care assistance. If you or a loved one is in need of home care services, the professionals at River Oaks Home Care are here to help.

Who Is Eligible For These Waivers?

One of the main things most people want to know when they find out about the Medicaid Waiver Program is who is eligible. A variety of states have more than one office that handles these waiver programs and the dispersal of the benefits they offer. You need to realize that not everyone will be able to qualify for this waiver program. The average applicant has to meet various medical criteria before they are approved. In most cases, you will have to prove that your medical condition is so severe that in-home/community care is needed on a consistent basis.

What Do You Need To Apply For One Of These Waivers?

If you are in dire need of in-home care and have no way to pay for it, then applying for a Medicaid Waiver is crucial. While the application process for these waivers will vary from state to state, the information you have to provide to get approved is basically the same.

Ideally, you want to take in a report from your doctor that adequately describes your medical condition and the justification for the in-home/community care you are requesting. If you are ready to start this application process and get the in-home care you need, visit the Medicare/Medicaid website to find out how to contact an office in your state.

If you are curious about how in-home care can benefit you, it’s time to talk to a member of our staff.

Helping Caregivers Take Care of Themselves with Respite Care

Much has been written about the stress of caregiving and the toll it takes on those who do it.  According to a 2018 study from insurance firm Genworth, 40% of caregivers “experienced depression, mood swings and resentment as a result of their labors.”  

Respite care services can offer much-needed relief for this population of caregivers who are struggling, yet a very small portion uses them. What are some ways that more caregivers can take advantage of these helpful services?

Stress of Caregiving

The stress and negative emotions that can build up from caregiving have a negative impact on the caregiver, their family, and even the one receiving care. One of the most tangible signs is the impact on the caregiver’s immune system. Research cited by the American Psychological Association found that among caregivers age 55 to 75, there was  “a 15 percent lower level of immune response, making them more vulnerable to the flu and other infections.” That means caregivers are more likely to get sick themselves, which renders them even less effective in their caring for the person they love.

The feelings of resentment and guilt also weigh heavily on caregivers, especially those who were doing it alone because other family refused to assist. A qualitative study from the NIH reported that:

“While these caregivers made clear their strong desire to continue to help the care recipient, the strain of caregiving often left them with a range of negative emotions. Many reported feelings of guilt for wanting relief from their caregiving duties and several described the circumstances around the initiation of their caregiving role. In many cases, the role was relegated to them by other family members, as it had been taken for granted that they would be best in the role due to their proximity or relationship with the care recipient.”

Many caregivers desire some relief and some help, yet, only 14% of caregivers take advantage of respite care. Respite care is short-term help either with caregiving duties for the care recipient or other responsibilities a caregiver has (such as household chores).  There are a variety of respite care services, including Adult Day Care Center and in-home care service providers

The benefits of respite care are clear. For anyone who is tending to a loved one, it’s an always-on role. Even if the caregiver doesn’t live with the care recipient, he or she is on-call at all times.

So why don’t more caregivers take advantage of respite services?

Barriers to Respite Care

At first, it might seem that financial reasons play a big part. For some families, that is the case. Overall, the decreased health that comes along with aging becomes expensive (more medications, more doctor visits, etc.), so what funds are left in retirement have to be distributed even more thinly.

While many states provide Waiver Services Vouchers, the funding for those often runs out quickly. There are other government assistance programs, such as the VA Aid & Attendance Benefit, as well as long-term care insurance, that can help with the costs of services. However, most families have to do some financial juggling to make the numbers work.

Aside from financial reasons, another factor is lack of awareness. The NIH study found that many of the families participating only found out about respite care by chance. 

In addition to these more visible reasons for the underutilization of respite care, there are several emotional factors at play. These components are harder to identify and can be even harder to overcome.

An article from the Caregiver Action Network explained four major fears that caregivers often have against respite care:

  1. The stand-in caregiver won’t do a good job, therefore the care recipient would suffer a little.
  2. The stand-in caregiver would do a great job, causing the family caregiver to feel incompetent or not needed
  3. The family caregiver doesn’t quite know what to do with his or herself when they are not caregiving, because caregiving has become his or her identity.
  4. The family caregiver feels guilt simply because they believe they are not living up to their obligation to take care of their loved one, even for the short time that a stand-in caregiver assists.

Another article cites one more emotional objection:

  1. The caregiver worries about what would happen if there was an emergency while they were aware, and they don’t want that guilt.

These are very deep-rooted psychological fears that are challenging to address with logic alone. For example, one of the most common arguments for utilizing respite care is that by the caregiver taking better care of his or herself, they will be better able to care for their loved one. While that makes a lot of logical sense, it doesn’t address the problem of the caregiver feeling totally lost about what to do even if they had time to themselves. 

Helping Caregivers Care for Themselves

To help more caregivers receive the benefits of respite care services, it starts with listening. Simply listening to a caregiver express his or her feelings can provide relief for them. One participant in the NIH study expressed how all she wanted from her counselor was to listen.

For some people, it can be challenging to hear someone express frustration or anger. Often this leads to friends and family pulling away, and thus caregivers to feel isolated, which itself is an issue. It also contributes to the pent up emotions because they don’t have an outlet. Spending time with and listening to someone who is under the stress of caregiving can be a respite service in itself.

Listening can also lead to helping them work through their objections to using respite care. By hearing what they worry about (Is it the possibility of an emergency? Is it the guilt of not living up to a duty?), a trusted friend or family member can help the caregiver reach a decision point. This brings them one step closer to getting help.

Another strategy would be for more physicians to alert caregivers about respite services. This could come from the doctor of the care recipients (who would be well aware of the level of their patient’s needs) or also from a primary care physician of the caregiver. When a caregiver informs his or her doctor about their caregiving responsibilities, it can open the door to more discussions about their own health and how to better care for themselves.

As more and more people become caregivers, respite care will become more crucial. Without the needed relief and time off from caregiving duties, this generation of caregivers will continue to decline in their own health, which could in turn create another generation of people needing caregivers!

If you know someone who is caring for an ill or aging relative, reach out to them. Take some time to listen. Offer some specific help, and let them know that there are services out there to help them.
River Oaks Home Care provides respite services in Bucks, Montgomery, Philadelphia, and Delaware Counties. You can learn more about these respite services here or give us a call at 267-755-7500


1 Guengerich, Terri. State Caregiver Profiles 2017–2020.

2 Fifield, Kathleen. The Trickle-Down Effect of Caregiving on Women.

3 Caregiver Burnout: Steps for Coping With Stress.

5National Institute of Health. The Impact of Respite Programming on Caregiver Resilience in Dementia Care: A Qualitative Examination of Family Caregiver Perspectives. ​

6 The Impact of Respite Programming on Caregiver Resilience in Dementia Care: A Qualitative Examination of Family Caregiver Perspectives. ​
7 ibid.
8RESPITE: Time Out for Caregivers: Fears That Paralyze. ​

9 Time Off for Family Caregivers Can Be Invaluable. ​ 10 ​The Impact of Respite Programming on Caregiver Resilience in Dementia Care: A Qualitative Examination of Family Caregiver Perspectives. ​
11 ibid.

12 Caregiver Burnout: Steps for Coping With Stress.

How To Choose The Right Homecare Service

If you or a loved one can no longer care for themselves, you have the option of either sending them to live-in a care facility or allowing them to stay in their home by hiring a homecare service to help them.

Homecare is the preference of many people because it allows them to remain in a familiar place and keep their home and belongings. It also gives them a better sense of freedom and more happiness. If you are ready to hire a home care company for yourself or a loved one, consider these tips to help you choose the right one. Read more